Frequently Asked Questions

What's included in your cleanings?

Take a look at our checklist.

Do your maids bring their own supplies?

We bring all required supplies for the job, including a mop, broom, vacuum, and paper towels. If you'd like us to use a specific product (e.g. bona for wood floors), please let us know where you will put it.

Can you clean while I'm not home?

We sure can! Let us know in the instructions box how to get in when scheduling online, or call us at 888-418-MAID (6243) and we'll arrange that with you.

Are you able to clean homes with pets?

Indeed! We love pets and all of our maids have been trained to correctly clean in harmony with your furry family members. That said, loud noises such as vacuums can be scary to some animals and we would be happy to make special arrangements to avoid undue stress.

Is there any tipping etiquette?

There is not. If you don't like to tip, don't tip. We work hard to make your home look fantastic, no matter what. If, on the other hand, you'd like to tip, we will certainly be appreciative of your generosity.

If I choose to tip, can I do it online?

Not currently. If your cleaning has yet to happen, we recommend that you tip in cash. If your cleaning has already occurred and you'd like to leave a tip after the fact, please send us an email requesting to charge your card for the amount you'd like to tip, and we will make sure your cleaner receives it and knows who it was from.

Do you carry bonding insurance?

We do. Additionally, all of our employees are thoroughly background-checked and trained.

What method of payment do you accept?

We accept all major credit and debit cards. We no longer take cash or personal checks.

What if I only want common areas cleaned?

Schedule our minimum service and put a note in the instructions box that you only want the common areas. We'll do the rest.

Can I cancel or reschedule?

You may cancel or reschedule your appointment at anytime through our website or by giving us a call or email.

Is there a cancellation fee?

Only if you cancel within 24 hours of your appointment, in which case you will incur a $50 fee (this goes to your cleaner as we will be unable to fill your slot on such short notice).

Are basements included?

Not in our standard maid service, but if you need your basement cleaned we can accommodate you-- we recommend adding an additional one to two hours on top of our standard estimate when scheduling, along with a note explaining that the additional time is for the basement.

Are offices and dens included?

Yes. We treat offices and dens as bedrooms in our time estimates so please add an additional bedroom when scheduling for each office and den you'd like cleaned (e.g. if you have 2 offices and 1 den, add an additional 3 bedrooms).

My home needs more time than suggested?

Our estimates typically allow for enough time. However, you know your home best and we encourage you to add more time if you think our estimates are off, along with a brief explanation in the instructions box. After your initial cleaning, we will be in touch if we believe additional time adjustments are needed on subsequent cleanings, ensuring expectations are met going forward.

My home needs less time than suggested?

If our initial estimates are off and we're able to clean your home faster than expected, we will provide a partial refund for the time not needed and our cleaners will add a note to your account ensuring subsequent cleanings do not go over what's necessary.

Can I make special requests?

Of course! If you'd like us to clean something a certain way, or focus on a specific part of the home, or anything else, just let us know in the instructions box when scheduling online. Please make sure to add an additional hour for anything you believe will take 20 minutes or more to complete, to make sure we have the proper time to do it right.

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